Terms & Conditions
These terms and conditions govern your use of the online courses provided by BuildersAwareness (hereinafter referred to as "we", "us", or "our") through our website www.buildersawareness.com.au (hereinafter referred to as the "Website") and our course (herein referred as “course”, “course of study”, “buildersawareness course”, or “buildersawareness content”, or “content”). By accessing or using our Website, or our course you agree to be bound by these terms and conditions.
Acceptance of Terms: By accessing or using our Website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, you must not use our Website.
Course Access
Upon payment of the applicable fees, we grant you access to our course(s) available on our Website or in-person at one of our offices Your purchase fee is valid only until the day of the course or for the duration specified at the time registration.
Course Content
The content provided in our buildersawareness courses is for educational purposes only. While we aim to ensure all information is correct and accurate on the day of publication, We make no guarantees regarding the accuracy, completeness, or suitability of the course content for any particular purpose. We reserve the right to modify, update, or remove course content at any time without prior notice.
Registration
In order to access certain features of our Website or enrol in courses, you may be required to register for an account. You agree to provide accurate and complete information when creating an account and to update your information promptly if it changes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Payment and Refunds
All payments for our online courses are non-refundable, unless otherwise stated. We reserve the right to change course fees or payment terms at any time without prior notice.
At BuildersAwareness we understand that circumstances may arise that require you to cancel your enrolment in our online courses. We strive to provide a fair and transparent refund policy to accommodate such situations while also considering the costs associated with booking trainers, venue costs, and potential loss of revenue due to reserved spots that could have been offered to other applicants.
Full Refund Policy
Applicants are entitled to a full refund of their course fees if they cancel their enrolment up to 30 days before the course start date. This allows us ample time to adjust our resources and accommodate other applicants.
Partial Refunds
If an applicant cancels their enrolment within 14 days but more than 3 days before the course start date, they will be eligible for a 50% refund of their course fees. This partial refund reflects the costs incurred towards trainer fees and venue expenses and associated loss of revenue due to filling up a spot that could have been offered to another applicant.
No Refund
No refunds will be issued for cancellations made within 3 days of the course start date. This policy is in place due to the limited time available to fill the vacant spot and the impact on our ability to cover the costs associated with the course.
Refund Process
To request a refund, applicants must notify us in writing via email. Refund requests must include the applicant's full name used at the time of registration, course date, and proof of payment along with a brief reason for cancellation. We will try to process most refunds within 30 days of receiving the cancellation request. Intermediary financial institutions such as banks and payment processing channels might take additional time to have the refund processed to your account. We will only process refunds to the original payment source. The exception to this policy will be made on a case-by-case basis by the management of BuildersAwareness. If a policy change is required we might take up to 90 days to have such requests actioned.
Exceptions
In exceptional circumstances, such as medical emergencies or unforeseen personal crises, we may consider issuing a full or partial refund at our discretion. Applicants must provide appropriate documentation to support their refund request in such cases.
By enrolling in our courses, applicants acknowledge and agree to abide by this refund policy. We reserve the right to modify this policy at any time without prior notice. If you have any questions or concerns regarding our refund policy, please contact us at info@buildersawareness.com.au
Intellectual Property
All course materials, including but not limited to videos, presentations, documents, and quizzes, are the intellectual property of BuildersAwareness and are protected by copyright laws and trademarked for exclusivity. You agree not to reproduce, distribute, or modify any course materials without our prior written consent.
User Conduct
You agree to use our Website and course(s) and material for lawful purposes only and to comply with all applicable laws and regulations. You may not use our Website to transmit any material that is unlawful, defamatory, obscene, or otherwise objectionable.
Disclaimer of Warranties
We make no representations or warranties of any kind, express or implied, regarding the availability, accuracy, reliability, or suitability of our Website or online courses. Your use of our Website and online courses is at your own risk.
Limitation of Liability
In no event shall we be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our Website or online courses, even if we have been advised of the possibility of such damages.
Modification of Terms
We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our Website after any such changes constitutes your acceptance of the modified terms.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Victoria and or Australia (the application determined by our attorneys). Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in victoria.
If you have any questions or concerns about these terms and conditions, please contact us at info@buildersawareness.com.au